Terms and condition Ivan Empire Sdn Bhd (IESB) Car Rental

1. Rates specified are for a minimum of  24 hours rental. Additional hours will be calculated, per hours.
2. If the Customer / Driver or the Guarantor violating the terms and condition, action will be taken to blacklist (CTOS). Both parties will be charged 10% from the outstanding payment each month.

Payment

1. The payment only receives by cheque, cash, credit card or INSTANT bank transfer to Ivan Empire Sdn Bhd Maybank Account.
2. The Customer shall pay the Company Ivan Empire Sdn Bhd for the total amount specified in Invoice / Rental Document upon the vehicle delivery/pick-up.
3. No refund, either in part or in full will be made for unused rental / return earlier.

Rates Include

1. 4500 kilometers per month for service and maintenance.
2. Cash security deposit as a guarantee of proper usage of the vehicle for the period of the rental. Security deposit will be reimbursed if no damage or summon is notified after 7 working days from return / drop-off the vehicle. Any summons after 7 days will be informed later & Customer has to pay that summon.

Rates Exclude

1. Damage caused by negligence, such punctures and burst tires, fuel errors, lack of battery charge due to forgetting to turn off electrical appliances, loss or damage to vehicle accessories.
2. The Customer is reminded that underbody and overhead damage is at their own risk at all the time. All insurance is void if the vehicle are driven on unsealed and unmade roads or surfaces. No off-road during the rental.
3. The rates do not include fuel (petrol/diesel), toll fees, Singapore permit, parking charges, traffic fines, airport charges, & other optional charges.

Driver  Regulation

1. Customer / Driver must be between the age of 23 and 65 years old.
2. Customer / Driver must possess a valid local driving or international driving permit with qualified driving experience of at least 2 years.

Required Document

1. Photocopy of main driver NRIC / Passport and the second driver(if any)
2. Photocopy of main driver’s driving license and the second driver’s (if any)
3. Photocopy of Guarantor NRIC / Passport
4. For personal rental only : Media social acc FB, IG, Tik Tok.
5. Utility bill / internet bill / telephone bill / Astro bill
6. Company SSM info 
7. Business card (if any)

Parking fees and traffic fines

1. The Customer / Driver is responsible for all parking fees and traffic fines incurred during the rental period.

Extension of rental

1. Company Ivan Empire Sdn Bhd may agree to extend the rental period as long as you do inform us 1 day before the end of the rental period. If you are failed to do so we reserve the right to terminate the rental agreement and we have right to charge you base on a daily rate (24 hours) for the additional day until we get our vehicle back.

Booking deposit & cancellation

1. Booking deposit of RM300 ~ RM600 for economy & intermediate car.
2. Booking deposit of RM500 ~ RM1000 for luxury premium MPV / Car.
3. Cancellations on public holidays / 4 Days before start date / early return : NON-REFUNDABLE
4. Cancellations within 5 ~ 14 days before start date : 50% REFUNDABLE
5. Cancellations 14 days before start date : FULLY REFUNDABLE

Driving restriction

1. All Malaysia vehicle is strictly prohibited from driving into Thailand.

Vehicle condition

1. Upon returning, the car has to be in the same condition as when it was delivered / pick-up. Failing which, the Customer will be liable for the cost of restoring the vehicle to its original condition.

Fuel usage policy

1. Customer / Driver are required to return the car with the same fuel level as it was delivered. Failure to comply will result in an additional fee for refueling Service
2. Customer / Driver have the option to request a full petrol refill. Charges are based on fuel type, car model, and current petrol prices.
3. Customer / Driver have to be responsible for wrongly put petrol or diesel in the wrong vehicle / car / van / 4×4 truck.

Prohibition of goods

1. All prohibited goods (such as drugs, alcohol, etc.) and goods with unpleasant odours are also strictly prohibited from being carried in the vehicle (e.g. durian, salted fish, etc.).
2. No smoking in the car. 
3. The Customer will be responsible to pay all costs of removing the odours’ including air-conditioning service and loss of rent days for the company.

Car rental mileage policy

1. 1~2 days rental : 200KM per day
2. 3 days & above rental : Unlimited Mileage
3. Surcharge after exceeding mileage cap:

• Economy – intermediate (200KM/day): RM0.30 – RM0.80 per km
• Luxury* – premium* (300KM/day): RM0.60 – RM3.00 per km